SHIPPING AND INSURANCE
Our exclusive ground mail service is shipped via the United States Postal Service First Class Mail. With our Expedited Shipping Option, we will make your shipment our priority and ship these packages out the same day for all orders placed before 1PM Mountain Standard Time and the next day for all orders placed after 2PM Hawaii Standard Time (packages will arrive within 1-4 business days). Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any monthly shipments. We cannot be responsible for delay, damage, or lost by the USPS, you must make a claim directly with them. We don’t ship via UPS or FedEx.
EXCHANGES
If you are unsatisfied with our product, you may exchange the unused portion 14 days from the date that the product was originally shipped to you for a different flavor according to the following terms. To obtain an exchange, your returned product must be postmarked 14 days from the date that the product was originally shipped to you.
To return a product for an exchange you will need to obtain a Return Merchandise Authorization (RMA) number by contacting the customer service department at customerservice@greenteahawaii.com.
An RMA number can ONLY be obtained by contacting the customer service department at customerservice@greenteahawaii.com.
You will receive a response within 24-48 hours.
Please Note:
1. We cannot process or refund packages marked “Return to Sender.”
2. To ensure an exchange is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping deparment is NOT allowed to accept any packages without an RMA number.
Returned products must be sent to the following address:
greenteaHAWAII
98-138 Hila Place
Unit 2015
Pearl City, HI 96782
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
After the shipping department receives your return, it generally takes 5 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution.
LOYALTY PROGRAM TERMS
Please carefully read the following terms and conditions as when you purchase any of the products from our web site (greenteahawaii.com), you agree to the following terms and conditions. Your order will not be processed unless you check the box near the terms and conditions signifying that you have read and agreed to the terms.
For questions regarding terms please contact us at greenteahawaii.com or call 1-866-960-1548.
The Loyalty Program was designed to help customers stay healthy with a fresh, monthly supply of GreenTeaHawaii at a discount. Upon enrolling in the Loyalty Program, you will select the products you want and then every 30 days thereafter we will send out another order of fresh GreenTea Hawaii.
You are not obligated to continue the Loyalty Program after your THIRD month of enrollment (there is a $20 fee per box for cancelling before your 3rd shipment/month). You may opt out of the Loyalty Program. We simply ask that you change or cancel your order before we ship your order (typically 3-5 days before your regular shipment date). All Loyalty Program orders will be shipped by the 5th or 20th of the month, depending upon which week (1st week or 3rd week) you are enrolled in.
Promotions that include a “free” gift (such as Noni, t-shirt, etc.) are only included in the initial order.
You may cancel your GreenTea Hawaii Loyalty Program by calling our toll free customer service line 866-960-1548 or by emailing customerservice@greenteahawaii.com.
The Loyalty Program will automatically contact you (the consumer) in the event of an expired or invalid credit or debit card. All credit and debit card transactions will occur upon shipping of the product. This will either be the 1st -5th day of the month or the 15th-20th day of the month if enrolling in the Loyalty Program. If your credit or debit card is declined, you will have 30 days to provide a new and valid number. After 30 days, your account will automatically be canceled.